Privacy Policy

1. Information We Collect

• Account information: name and email address when you sign up.
• Lead data: the contact details and requirement text submitted by businesses through freesoftwarex.com's enquiry forms with their explicit consent, which we list for buyers to unlock.
• Payment records: a reference to each successful payment (gateway order ID, payment ID, amount) — we do not collect or store your card, UPI, or bank details ourselves.

2. How We Use It

Account information is used to run your login and unlock history. Lead data is shown to buyers, in masked form until unlocked, so genuine inquiries can be followed up on. Payment references are used to confirm and record each unlock.

3. Payment Processing

All payments are processed by Razorpay or Cashfree, third-party PCI-DSS compliant payment gateways. Your card/UPI/bank details are entered directly into Razorpay's secure checkout and never pass through or get stored on our servers.

4. Who Sees Lead Contact Data

A lead's full name, phone, and email are only revealed to a buyer after that specific buyer pays to unlock it. Before unlocking, contact details are shown in masked form to every browsing user.

5. Data Retention

We retain lead, account and payment records for as long as needed to provide the service and to meet our legal, accounting and audit obligations (for example, completed-transaction and payment/refund records). Where you ask us to delete personal data or withdraw consent, we will do so for data we are not legally required to keep, and we will stop any further sharing of it.

6. Your Rights

Under India’s Digital Personal Data Protection Act, 2023, you may access the personal data we hold about you, ask us to correct or erase it, withdraw consent to its processing or sharing, and nominate another person to exercise these rights for you. You can update your account details any time from Profile Settings; for any other request — including erasure or consent withdrawal — email support@freesoftwarex.com from your registered address and we will action verified requests within the timelines the DPDP Act requires. Withdrawing consent stops future sharing but cannot recall a lead already unlocked by a buyer.

7. Grievance Officer

In accordance with the DPDP Act, 2023, if you have a grievance about how your personal data is handled, contact our Grievance Officer at support@freesoftwarex.com. We acknowledge grievances promptly and aim to resolve them within the period prescribed under the Act. If you remain dissatisfied, you may escalate to the Data Protection Board of India.

8. Contact

Questions about this policy? Reach us at support@freesoftwarex.com or via our Contact page.